SUPPORT

Amphasys offers the following support and maintenance plans:

Standard

Free user support
On-site-service including "health check", exchange of fluidic set (including material), installation of software and firmware updates, cleaning of the instrument
Replacement of all interior tubes (including work and material)
Materials for quarterly maintenance
Q&A workshop and expert training
Free Amphacademy participation

Professional All services of support and maintenance plan Standard, plus:
All service materials and work time included
Free replacement instrument in case of breakdown
Free consumables (AmphaFluid pollen buffers and free replacement of out-of-spec AmphaChips)
Extended warranty

 

For academic research institutions a custom-tailored support and maintenance plan is available. Please contact us for further information. You may also check our tutorial movies and see our FAQ-section.